The remainder? It all goes to paying the workers inside. The point should be obvious: People are the biggest cost inside a work environment, so leveraging your human capital ought to be near the top of your priority list."
I'll have to remember this. I've known for a long time that bad design is bad for you and bad workplaces are not productive. Peopleware or Mythical Man-month talked about that.
Actually this is close enough to the Pareto 80/20 split that I am not surprised and can believe it.
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